My dog love it
I ordered my dog the birthday biscuits and they came on time. They looked great and my dog loved them
Callie loved her treats for her first birthday! The delivery was quick and arrived a couple of days early. They were very well presented. I will definitely order again
Birthday box ordered (over a month in advance) noting the birthday date & the required date (two days in the difference). Order was not received by the required date. I contacted the owner who advised 'there was no note on the order' of an alternative date. I supplied a screenshot of the order confirming the date the order was required for.
No apology or solution was offered until I pointed out the failing at which point Karen acknowledged the 'unfortunate system error' & only then offered an apology.
I fully understand the work, pressures & stress that goes into a small businesses however the customer service on this occasion has been really poor.
While I have ordered items from the store before & the quality of the items are good the customer service has been far from it.
Our boy absolutely loved his special birthday treats. Delivered right on time and beautifully presented also 🙂