FAQ

All you need to know about Happy Tails Products

 

What is in our treats?

All our treats contain all natural human grade ingredients with no preservatives or additives.

How should the treats be stored?

Our treats have no preservatives and are best refrigerated or kept in a cool place out of direct sunlight or heat.

How long will our treats last?

Our treats will last 6-8 weeks depending on storage and flavour. Peanut Butter has the longest shelf life.

How do the bandanas attach?

Our bandanas slide over your dogs collar however we can make them with a ribbon to tie around your dogs neck, choose ribbon option for a ribbon to be added.

When will I receive my order?

All orders are shipped within 1-2 business days using An Post or Courier unless otherwise stated. Birthday Boxes ship within 2-3 business days by courier. If you require a birthday box urgently please contact us.

Can I receive my package next day or same day delivery?

We offer same day delivery on select items (excludes birthday and wag boxes) our courier delivery is generally next working day delivery however this can not be guaranteed and can depend on area (courier delivery 1-2 working days)

What are your shipping costs?

Our shipping costs range from €2.50 - €6.50 depending on the weight of the order. Smaller items ship by an post and courier options. Larger orders all ship by courier.

Other delivery methods are local collection (general Lucan area) or collection at our Markets also available free of charge. 

How does the Lupine Guarantee work?

All the Lupine products come with a lifetime guarantee. Should your collar, lead, harness tear or be chewed please contact us or Lupine directly to arrange a replacement. We will arrange for a replacement collar of the same design.

New Wag Box: when will I be charged and when will I receive my Box?

All subscriptions are charged monthly on 2nd of the month. Monthly subscriptions will automatically renew on 2nd of the month. Accounts can be cancelled by contacting us, all accounts cancelled prior to the 2nd of the following month will not receive a box. If your account is cancelled after the 2nd of the month that months box will ship and you will be charged. 3 & 6 month subscriptions are billed monthly on 2nd of the month renewal date and will continue to be billed for the period of the subscription. 3& 6 month subscriptions must run the term of the subscription before they can be cancelled. All Boxes ship on 7th of the month and will be received within 1/2 working days, all orders are shipped by courier. If the the falls on Saturday/Sunday the box will ship on the following Monday. 

Cancelling the Subscription Box

Cancellation can be completed through the customer portal emailed to you or alternatively by emailing us at happytailsnaturaltreats@gmail.com