Shipping & Delivery

 

All Shipping charges are quoted at checkout.  Our shipping ranges between €2.50-€6.99 within ROI depending on the size and weight of the order. We offer shipping by courier and an post. Smaller items can be shipped by an post or a courier, all other items are shipped by courier (monday-friday). We now offer an post shipping as an alternative also. 

An post postage is standard post and not tracked. An Post Delivery can be delayed if the item is time sensitive we recommend courier delivery. 

Our courier delivers within 1-2 working days. Generally next day. DPD will send you expected delivery information. 

All international orders shipping is quoted at checkout some countries have a flat rate shipping offered. We will confirm the exact charge once the order is received. We offer standard untracked shipping and tracked shipping. 

We can not take responsibility for untracked international shipping ( we will contact you prior to shipping your package to confirm you wish to proceed with untracked and assume the risk). Tracked items will be resent should they not arrive within 28 days of sending or the shipping company confirms the item has gone missing.. 

Collection at our markets is also offered at checkout (when available) and also local collection in Grangecastle by arrangement Monday Thursday during business hours. Times may vary and a time will be arranged once order is received 

Wag Boxes and birthday boxes are all shipped by courier.

Wag Boxes are shipped on 7th of the month.

 

Not Received your delivery?

All Courier deliverys receive a tracking number? If you have not received your order within two working days of receipt of our confirmation email (your item has shipped) and have checked the tracking. please contact us at happytailsnaturaltreats@gmail.com.

An Post orders are generally delivered within 3 working days of shipping(within Ireland). However sometimes items go astray. If you have not received your item, please check with your local sorting office that they do not have it awaiting pick up. If your item has not arrived within 10 days of shipping please contact us and we will investigate with An Post.

International orders. Please ensure to check with your local postal authority for delays in your region